All claims are made to Fraktjakt AB. Since our responsibility for the shipment ends after payment and printing of shipping labels, the Shipping Company's own investiation and decision applies.
Missing shipping is considered lost after about 30 days from the date of submission (some exceptions are available longer processing time). No payment will be made before.
Please attach documentation that proves the value you want to be reimbursed, copy of original invoice, retail invoice or receipt). According to the Swedish Tax Agency's rules for Company, VAT will never be refunded upon complaint.