Do you want to make a complaint of missing or damaged goods?

Customer service hours

Business days 8.00am - 4.30pm
Closed for lunch 11.00am - 12.30am

Usually replies within 30 minutes

Contact form

Describe your case in as much detail as possible with the order number, invoice number or shipping number and other necessary information to enable us to help you more quickly.

Log in if you already have an account

Name *
Email *

Only for cases belonging to Fraktjakt
Please note that our customer service can only answer questions about Fraktjakt and shipments purchased through Fraktjakt.If you have a Fraktjakt account, we want you to log in to it first.

For general shipment questions, we refer to the shipping companies own customer support.

Subject *
Order number
Shipment# *
Lost packages *
Please note
It is your responsibility to provide all necessary information for the complaint case to be initiated against the shipping company. If important information is missing and some of the above questions are unanswered, there is a risk that the complaint case can not be started on time. information is included before you press send.
Information
All claims are made to Fraktjakt AB. Since our responsibility for the shipment ends after payment and printing of shipping labels, the Shipping Company's own investiation and decision applies.

Missing shipping is considered lost after about 30 days from the date of submission (some exceptions are available longer processing time). No payment will be made before.

Please attach documentation that proves the value you want to be reimbursed, copy of original invoice, retail invoice or receipt). According to the Swedish Tax Agency's rules for Company, VAT will never be refunded upon complaint.


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